Privacy policy

Effective Date: 11 March 2026

At BIG & BAD CUSTOMZ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or place orders.

1. Information We Collect

We may collect the following information:

Personal information: Name, email address, phone number, shipping/billing address (for order fulfillment).
Order information: Items purchased, sizes, colours, and quantities.
Technical information: IP address, browser type, and device information for website functionality.
Communication information: Emails or messages you send to us regarding your order or inquiries.

2. How We Use Your Information

Your information is used only for:

Fulfilling your orders and delivering products.
Processing payments securely.
Responding to your questions or requests.
Improving our website and services.
Sending order updates or promotions (if you opted in).

We do not sell, trade, or rent your personal information to third parties.

3. Cookies & Tracking

Our website may use cookies or similar technologies to:

Improve website performance.
Keep track of your shopping cart.
Analyse website traffic.

You can disable cookies in your browser settings, but some website functions may not work properly.

4. Data Security

We take appropriate measures to protect your data, including secure servers and encryption for sensitive information (like payment details).

No method of transmission over the internet is 100% secure, so while we strive to protect your data, we cannot guarantee complete security.

5. Sharing Your Information

We may share your information with:

Service providers for payment processing, shipping, or website maintenance.
Authorities if required by law.

We never sell or rent your data for marketing purposes.

6. Custom Orders & Branded Products

Information provided for custom orders (design files, sizes, quantities) is used solely for fulfilling your order and will not be shared without your consent.

Branded product orders are processed similarly, with your information only used for order fulfillment, shipping, and communication.