Refund policy
Branded Clothing Orders
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All branded clothing is made to order.
- Refunds or exchanges are not available for branded items unless they arrive faulty or damaged.
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If an item is faulty, contact us within 7 days of receipt with photos for resolution.
Custom Orders
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Custom orders are non-refundable once production has started or final design is approved.
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Customers must confirm sizes, quantities, colours, and designs before production. BIG & BAD CUSTOMZ is not responsible for errors due to incorrect information provided.