Refund policy

Branded Clothing Orders

  • All branded clothing is made to order.

    • Refunds or exchanges are not available for branded items unless they arrive faulty or damaged.
  • If an item is faulty, contact us within 7 days of receipt with photos for resolution.

Custom Orders 

  • Custom orders are non-refundable once production has started or final design is approved.

  • Customers must confirm sizes, quantities, colours, and designs before production. BIG & BAD CUSTOMZ is not responsible for errors due to incorrect information provided.