Terms of service

Overview

BIG & BAD CUSTOMZ provides high-quality branded clothing and custom print services. By placing an order with us, you agree to these Terms of Service, including any product-specific policies.

1. Branded Clothing Orders

All branded clothing is made to order.
Production time: 5–10 business days (before shipping).
Shipping times:
- Standard: 10–12 business days
- Express: 3–5 business days
Refunds or exchanges are not available for branded items unless they arrive faulty or damaged.
If an item is faulty, contact us within 7 days of receipt with photos for resolution.

2. Custom Orders

Custom orders include personalized designs, sizes, and quantities.

All custom orders include up to 2 design revisions. Additional revisions: $15–$30 depending on complexity.
Rush orders may be available (fees apply: under 14days +10%, under 7 days +20%, under 3 days +30%, 24–48 hours +50%).
Custom orders are non-refundable once production has started or final design is approved.
Customers must confirm sizes, quantities, colours, and designs before production. BIG & BAD CUSTOMZ is not responsible for errors due to incorrect information provided.
Custom order production and shipping times differ from branded products and will be agreed upon with the customer prior to payment.

3. Payment Terms

A 50% non-refundable deposit or FULL Payment is required to secure custom orders.
Remaining balance must be paid before production, pickup, or shipping.
Production will not begin until the payment is received.

4. Quality & Printing

BIG & BAD CUSTOMZ uses premium 200GSM fabrics and high-quality printing techniques.
Minor variations in print placement, colour, or size are normal and not considered defects.
Customers providing their own artwork confirm they have the legal right to use the design. BIG & BAD CUSTOMZ is not responsible for copyright infringements.

5. Shipping & Delivery

Customers will be notified when orders are ready for pickup or shipment.
BIG & BAD CUSTOMZ is not responsible for courier delays once an order has been dispatched.

6. Event Deadlines

Customers must notify us if a custom order is required for a specific event (birthday, memorial, sports event, etc.).
While we strive to meet deadlines, delivery by a specific date is not guaranteed unless confirmed in writing.
BIG & BAD CUSTOMZ is not liable for missed event dates due to late orders, approval delays, production, or shipping.

7. Promotional Use

BIG & BAD CUSTOMZ may showcase completed designs on social media, marketing materials, or website galleries.
If you prefer your order not to be shared publicly, notify us at the time of ordering.